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Public Services Lead

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Please see Special Instructions for more details.

This is a full time, full year, benefit eligible position. Salary will commensurate with the successful candidate's experience and education.

Posting Details

Position Information

Title Public Services Lead
Department Library
Regular or Temporary Regular
Hours Per Week 35
Weeks Per Year


Open Date 10/12/2017
Open Until Filled Yes
Full or Part Time Full Time
Position Summary

Trinity College in Hartford, CT is seeking a dedicated and customer-focused individual for the position of Public Services Lead. This is a full-time position in the Access Services department of the main library, which focuses on the maintenance, delivery, and circulation of library materials to the Trinity Community.

Reporting to the Access Services Librarian, this position will involve working closely with library staff as well as other departments such as IT to develop and maintain an outstanding customer service model at the primary service desk of the library.

The successful candidate will play a vital role in implementing new and innovative ways to serve the Trinity community, as well as mentoring and inspiring our student workers, helping them to increase their marketable skills. Daily responsibilities include performing basic circulation tasks; assisting patrons with library technology; basic oversight of building operations such as safety and cleanliness; responding to questions regarding library services, policies, and procedures; making decisions regarding the reduction or cancellation of fines, fees, or blocks on patron accounts; registering new users; and handling incoming and outgoing inter-library book deliveries.

The Public Services Lead will also be responsible for the hiring, training, scheduling, mentoring, supervising, and payroll of our student assistants.

The ideal candidate will be:

• friendly and outgoing with a positive and cooperative attitude
• customer-service oriented, with proven customer service work experience
• experienced in managing a diverse staff
• able to successfully work independently and as part of a team
• familiar with library technology such as computers, printers, eBooks, databases, and wifi
• experienced in or familiar with academic libraries
• interested in or familiar with user experience (UX) principles
• flexible with scheduling and able to work evenings and weekends


Bachelor’s Degree and 2 years of library or customer service experience, including supervision of staff, or an equivalent combination of experience and education; customer service-oriented; can work both independently and collaboratively; excellent communication, organizational and interpersonal skills; ability to work evenings and weekends as needed; comfortable learning new computer software skills; and has a positive and collaborative attitude. Previous work must show ability to successfully organize and prioritize work, to work in a team, to complete tasks effectively and efficiently, and to exercise sound judgment.

Special Instructions to Applicants

This is a full time, full year, benefit eligible position. Salary will commensurate with the successful candidate’s experience and education.

Posting Number S00514

Posting Specific Questions

Required fields are indicated with an asterisk (*).

  1. * How did you hear about this position?

    (Open Ended Question)

Applicant Documents

Required Documents
  1. Resume
  2. Cover Letter
Optional Documents