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Public Services Representative - Part Time

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Please see Special Instructions for more details.

This is a part time (15 hours/week) academic year position (September – May).

Posting Details

Position Information

Title Public Services Representative - Part Time
Department Library
Regular or Temporary Regular
Hours Per Week 15
Weeks Per Year

September – May (Academic Year)

Open Date 10/10/2017
Open Until Filled Yes
Full or Part Time Part Time
Position Summary

The Public Services Representative works under the supervision of the Access Services Librarian to ensure that members of the Trinity community get seamless access to materials in the library’s online and physical collection, and receive fast and accurate answers to questions. Performs a variety of public services and technical services tasks, with an emphasis on public services. Works collaboratively with staff throughout Information Services.

Duties and Responsibilities
Provides excellent, friendly service both to patrons and other staff.
Answers questions about policies and services. Assists the public with the library catalog, databases, and equipment; troubleshoots simple problems; and reports issues. Refers patrons to other staff as appropriate.
Processes patron requests, interlibrary loan, and reserves. Retrieves and re-shelves material accurately. Inventories materials and maintains proper order of stacks through periodic inspections. Participates in major shifts of materials. Supervises student workers. Helps to develop and deliver training materials for students. Models excellent customer service to student workers. Opens and closes the building as assigned. Monitors building activities and works with Campus Safety and maintenance staff when problems arise. Other duties as assigned. Note: work schedule will include evening and weekend hours.

Physical Demands
Able to bend, lift, reach, and push heavy book trucks; lift boxes up to 25 lbs.

Qualifications

Minimum Qualifications
One year of college and one year of library or customer service experience, or an equivalent combination of experience and education; customer service-oriented; can work both independently and collaboratively; flexible in dealing with change; excellent communication, organizational and interpersonal skills; ability to work evenings and weekends as needed; comfortable learning new computer software skills; positive and collaborative attitude.

Preferred Qualifications
• Academic library experience.
• Experience with Microsoft Office products.

Special Instructions to Applicants

This is a part time (15 hours/week) academic year position (September – May).

Posting Number S00512

Posting Specific Questions

Required fields are indicated with an asterisk (*).

  1. * How did you hear about this position?

    (Open Ended Question)

Applicant Documents

Required Documents
  1. Resume
  2. Cover Letter
Optional Documents